Shipping policy
Last Updated: [Insert Date]
Thank you for shopping with House of Koyal. We are committed to delivering your orders safely and on time.
1. Order Processing Time
• All orders are processed within 1–3 business days (excluding Sundays and public holidays).
• Orders placed after 5 PM will be processed on the next business day.
• During peak seasons, sales, or new launches, processing times may be slightly extended.
Once your order is shipped, you will receive a confirmation email/SMS with tracking details.
2. Shipping Within India
• Standard Delivery Time: 3–7 business days (depending on location)
• Shipping Charges:
-
Free shipping on prepaid orders above ₹[Amount]
-
₹[Amount] flat rate for orders below that amount
-
COD charges (if applicable): ₹[Amount]
Delivery timelines may vary for remote locations.
3. International Shipping (If Applicable)
• Delivery Time: 7–14 business days
• Shipping charges are calculated at checkout based on location and weight.
• Customers are responsible for any customs duties or import taxes imposed by their country.
4. Order Tracking
Once dispatched, tracking details will be shared via email/SMS.
You can track your shipment using the provided tracking number.
5. Delivery Delays
While we strive for timely delivery, delays may occur due to:
• Weather conditions
• Courier service disruptions
• Incorrect shipping address
• High order volumes
House of Koyal is not liable for delays caused by external courier partners.
6. Incorrect Address
Please ensure your shipping address is accurate.
We are not responsible for orders delivered to incorrect addresses provided by customers.
7. Damaged or Lost Packages
If your order arrives damaged or is lost in transit:
• Contact us within 48 hours of delivery
• Share your order number and photos (if damaged)
• We will investigate and resolve the issue promptly
8. Contact Us
For shipping-related queries, please contact us at:
📧 Email: [Insert Email Address]
📞 Phone/WhatsApp: [Insert Contact Number]